HEALTH NAVIGATOR

Mission of Voz

VOZ Workers’ Rights Education Project (“Voz”) is a worker-led organization that empowers diverse day laborers and immigrants to improve their working condition and protecting civil rights through leadership development, organizing, education and economic opportunity. Voz operates the MLK Workers’ Center where day laborers are connected with employers in a safe environment.

Description

The Health Navigator works directly with day laborers, domestic workers, families, and housing assistance and health care providers to support workers gain access to housing and health services. A primary focus will be case management, street outreach, and resource navigation of houseless day laborers and domestic workers. The Voz Health Navigator must be bilingual in English and Spanish. This position has access to protected health information (PHI) and must be able to maintain strict confidentiality and follow HIPAA policies and procedures.

Responsibilities

Housing

  • Ensures workers are informed about the housing services available;
  • Provides support and guidance to day laborers and domestic workers in acquiring and maintaining housing, and in preventing houselessness;
  • Partners with members to develop a stabilization plan with goals that includes: addressing barriers to permanent stability; review of financial costs of maintaining housing; steps for increasing income and economic stability; and scheduled check-ins with the Health Navigator;
  • Assists program participants as needed to obtain documents needed to apply for housing;
  • Assists program participants with accessing housing stabilization and houselessness prevention funds as available/necessary;
  • Coordinates and/or accompanies workers to housing appointments as needed;
  • Assists with logistics of moving into housing;
  • Communicates with housing organizations and coalitions to partner around services and advocacy opportunities and coordinates with them to give presentations to Voz members about their services or relevant educational topics;
  • Sets-up and coordinates Voz’s Housing Relief Fund for workers.

Health

  • Ensures workers are informed about the health services available;
  • Builds trusting relationships with Voz members and connects workers to health care providers and health systems;
  • Assesses for social determinants of health and develops person-centered care plans;
  • Navigates health systems and social services to refer and connect day laborers and domestic workers with resources needed;
  • Assists workers with paperwork including applications for health/social services;
  • In collaboration with Project Access NOW, ensures there is outreach and enrollment for the Oregon Health Plan (OHP), Medicaid, and other health care programs;
  • Accompanies workers to the hospital or clinic when needed and is the staff support lead when they are hospitalized (visitation, logistics, coordinating with family members, and any other support needed.);
  • Along with the Activities Organizer, coordinates worker access to vaccination sites and COVID-19 wrap around services;
  • Provides additional resources, support and education for workers living with chronic illness, mental health needs and addiction;
  • Along with Activities Organizer, brings sexual health education and services to day laborers and domestic workers.
  • Along with Activities Organizer, communicates with health organizations and coalitions to partner around services and advocacy opportunities and coordinates with them to give presentations to Voz members about their services or relevant educational topics;
  • Works with Labor Rights Organizer when there is a situation of a worksite injury or health hazard;
  • Along with Activities Organizer, connects workers to dental and childcare services.

Miscellaneous

  • Assists Activities Organizer with our Food Pantry;
  • Assists or refers workers with questions related to public transportation, consulates, driver’s licenses, taxes, etc.
  • Guides and co-supervises Health Promoter and other members that assist with Health Navigation;
  • Eventually, leads a group of workers to be Health Promoters;
  • Completes, collects, and saves all required application and enrollment documents such as consent forms and client information;
  • Inputs data from all applications, intakes, instances of navigation assistance, and outreach activities immediately after their completion using internal Voz tracking systems;
  • Participates in health fairs, including some nights or weekends;
  • Writes monthly reports;
  • Other duties as required;
  • May work some Saturdays.

Qualifications

Requirements

  • Must be prepared to respond to public health emergencies and member health emergencies at any time, except while on scheduled vacation or other leave;
  • Must successfully complete basic incident management courses and participate in emergency response trainings as requested;
  • Maintains privacy and HIPAA standards by assisting clients one-on-one in designated assistance areas;
  • Protects the privacy and security of protected health information as defined in State and Federal law;
  • Adheres to Federal and State OSHA guidelines, including but not limited to timely completion of mandatory trainings;
  • Communicates effectively with different audiences including individuals, families, health care providers, health systems and community partners;
  • Demonstrates continuous learning with members and partners through popular education and modeling courageous conversations that promote cultural awareness;
  • Provides individual and/or group education, adjusting to different learning styles and communication preferences;
  • Must successfully complete a CPR training;
  • Current driver's license and reliable personal transportation;
  • This position requires a flexible, self-directed person, who is excellent at handling various situations. They must have strong skills to search for information and resources that are needed.

Qualifications & Skills

  • Has current Community Health Worker Certification by the State of Oregon OR willingness to obtain a certificate within 6 months of employment;
  • No high school or college degree required;
  • Experience navigating housing, food, health, and social services;
  • Bilingual in English and Spanish with the ability to communicate effectively both orally and in writing;
  • Experience working with people undergoing trauma or crisis. (For example, mental health issues, addictions, housing instability, extreme marginalization and poverty, etc.)
  • Experience with Popular Education and facilitating workshops in Spanish and English;
  • Understanding of medical terminology and ability to convey the concepts to clients in Spanish;
  • Strong background in working with immigrants and communities of color and understanding the nuances of the cultural values that impact medical care;
  • Self-motivation and the ability to work independently with strong analytical and problem-solving skills;
  • Possesses excellent attention to detail, good organizational skills, and ability to prioritize multiple tasks;
  • Excellent working knowledge of Microsoft Office computer program, Google Docs., and data entry skills;
  • Computer and telephone proficiency to schedule visits and maintain electronic case management records;
  • Competency using virtual communication platforms such as Signal, Zoom, Google Hangouts, FaceTime, and WhatsApp;
  • Client and community advocacy with housing and health care providers and social service systems;
  • Client, community, and provider outreach;
  • Cultural-responsiveness and trauma-informed care approaches;

Compensation

Job Details

  • POSITION: Health Navigator
  • HOURS: 40 hours per week
  • SALARY: $21.93 per hour, hourly, non-exempt
  • BENEFITS:
    • This position is represented by the Communications Workers of America Local 7901 union;
    • 100% Health/Dental Coverage;
    • 3 weeks paid vacation (starting);
    • 60 hours of sick time per year;
    • 6 weeks paid family leave;
    • Financial support for the use of personal telephone, and mileage/transportation reimbursement;
  • LOCATION: Will vary, but mostly at 5940 N. Albina St. Portland, OR 97217;
  • SUPERVISOR: Leadership & Education Director.

Working Conditions

  • Occasional work on evenings and weekends and travel to outreach locations is required;
  • Ability to lift 10-20 lbs;
  • Frequent use of keyboard, monitor, mouse, telephone and/or headset.